Returns, Exchanges, Cancellations, Replacements & Refunds

There are no returns for products shipped out without a cancellation request submitted within the first 48 hours of the purchase. Scentiqs does not accept returns of any items purchased and received as we can no longer guarantee the product once it is received by the customer.

Scentiqs guarantees any sample or decant purchased to be 100% authentic and genuine fragrance decanted from the original manufacturer’s bottle.

We are very thorough and careful to wrap and package the order securely for shipment. However, if you receive an order that has been damaged, leaked, broken or faulty, send us a photo of the item as received and the order receipt. We will be sure to rectify the situation. 

Please inspect the package you received within 3 days of receiving it – to ensure there are no issues to address, as after 3 days we will no longer replace any claims.

All shipping fees paid to deliver the original order are non-refundable. Return shipping is the responsibility of the customer unless we made an error on your shipment or the goods arrived damaged.  

We kindly ask that you give 3-5 business days for this transaction to post to your account.

At Scentiqs, we strive to provide our customers with the best possible shopping experience. We understand that there may be instances where you may need to request a refund for your purchase. This Refund Policy outlines our procedures and conditions for processing refunds.

Non-Refundable Items

Certain items are non-refundable, including but not limited to:

• Shipping and handling charges (except in cases of defective or damaged items).

3. Lost or Stolen Shipments

Scentiqs is not responsible for any shipments claimed to be lost or stolen after the time of delivery to the correct address listed for the shipment. We consider a shipment delivered once it has been confirmed as delivered by the shipping carrier to the address provided by the customer during the ordering process. If you believe your shipment has been lost or stolen, we recommend that you contact the shipping carrier directly to file a claim.

4. Refund Process

To request a refund for an eligible item, please follow these steps:

1. Contact our Customer Support Team at Sales@Scentiqs.com within 5 days of the date of delivery.
2. Provide your order number and a detailed explanation of the reason for your refund request.
3. Our Customer Support Team will review your request and provide you with instructions on how to return the item(s) if necessary.
4. Refunds will be issued in the original payment method used for the purchase.

Please allow 7-10 business days for the refund to be processed after we have received the returned item(s).

5. Contact Information

If you have any questions or concerns regarding our Refund Policy, please contact our Customer Support Team at Sales@sentiqs.com

Scentiqs reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes to this policy will be posted on our website. It is your responsibility to review this policy periodically for updates.

By making a purchase on Scentiqs website, you agree to abide by the terms and conditions outlined in this Refund Policy.

Thank you for choosing Scentiqs. We appreciate your trust in us as your source for exceptional fragrances and decanted products.