FAQs
ALL FRAGRANCES ARE 100% REAL! All of our hand decanted fragrances and products are 100% authentic and genuine. They have been purchased from authorized vendors or directly from the manufacturers. We do not sell fake fragrances, knockoffs or imitations. We do not compromise, change or alter the fragrances original state in any way. We simply transfer the liquid into a new atomizer for convenience and sampling purposes. Scentiqs.com is a completely independent and separate entity from the manufacturers and/or brand owners of the niche and designer fragrances we carry. Scentiqs.com guarantee’s that the content available through Scentiqs.com is genuine product(s) independently re-bottled and repackaged by Scentiqs.com. We are not affiliated or associated in any way with the brand, designer or designer’s manufacturer, and we do not have any agreement(s) authorizing us to re-bottle or repackage the fragrances.
2. Choose the decant/sample size you want to try.
3. “Add to cart”
4. Select your payment method and you’re all set!
5. Enjoy your fragrance!
• Economy Atomizer •
• 2ml = approx. 30 sprays
• 3ml = approx. 45 sprays
• 5ml = approx. 75 sprays
• 10ml = approx. 150 sprays
• 32ml = approx. 480 sprays
• Premium Lipstick Atomizers •
• 5ml = approx. 90 sprays
• 10ml – approx. 180 sprays
The shelf life of a sample fragrance is about 3-6 months depending on where & how you store your fragrance.
It is best to keep your fragrances in a cool, dark and/or dry place. Avoid direct sunlight and intense humidity. Common places to store your sample would be a drawer, closet, or cabinet. Keeping your sample upright will avoid chances of leakage.
Our Premium Atomizers are labeled on the inner glass vial. In order to see the label, twist atomizer to spray position and gently pull out the inner tube.
You can view all your order information including your tracking info within your account. Simply log into your account, view all your orders, go into the order and the tracking will be associated with the order.
Yes, if the order has not been shipped out, you can cancel the order. If the order has already shipped yet you requested a cancellation before the shipping date & time, we will accept the return of the unopened/original package, however we will not pay the return shipping cost. The cost to return an order that was cancelled will be your responsibility. Once we receive the cancelled order back in stock, we will check it out and then refund you.
All major credit cards are accepted (i.e.: Visa, Mastercard, American Express, Discover). As well as, Apple Pay, Shopify Pay, Google Pay, Diners Club and Bitcoin!
If you receive a damaged product in the mail, don’t worry- we will issue you a replacement!
Please email us with the details and attach a picture of the product as you received it.
*Replacements will only be issued with a picture of the damage provided*
If we shipped out the wrong fragrance – we apologize and we will issue a replacement.
Please email us with the details and attach a picture of the product as you received it.
*Replacements will only be issued with a picture of the damage provided*
Please inspect your package upon receipt and contact us within 3 days of receiving the shipment if there is any issue with this order received.
Please choose your sample(s) carefully as we DO NOT ACCEPT RETURNS OR EXCHANGES FOR REFUNDS. As our Niche and Designer fragrances are guaranteed by us to be genuine and authentic when we ship them out- we cannot guarantee products returned have not been compromised or altered.